{
  "record": {
    "id": "2f5b2228-912e-4a53-b62e-302a2fd32bc4",
    "code": "PAI-2F5B2228",
    "force": "South Yorkshire Police",
    "country": "United Kingdom",
    "country_code": "uk",
    "is_country": true,
    "region": "South Yorkshire",
    "technology": "AI Emergency and Non-Emergency Call Triage",
    "technology_slug": "ai-emergency-call-triage",
    "vendor": "Home Office and NPCC, with Vodafone Business",
    "vendor_slug": "",
    "programme": "AI 101 call routing (Home Office and NPCC)",
    "status": "operational",
    "stage": "in-use",
    "evidence": "journalism",
    "evidence_is_claim": false,
    "since": "August 2026",
    "legal_basis": "",
    "oversight": "",
    "notes": "Began using the national AI 101 call-routing system from 10am on 18 August 2026. The system matches a caller's stated reason to likely reasons and redirects non-police matters before the caller joins a queue; callers can always ask for a person.",
    "source": "ITV News Calendar, 18 August 2026",
    "source_url": "https://www.itv.com/news/calendar/2026-08-18/police-forces-to-use-ai-on-101-service-to-screen-ridiculous-calls",
    "last_checked": "2026-10-31",
    "record_url": "https://www.policeainews.com/tracker/record/2f5b2228-912e-4a53-b62e-302a2fd32bc4"
  },
  "licence": "https://www.policeainews.com/data#licence"
}