{
  "record": {
    "id": "b6d2a21c-3609-4d98-8041-b289f5ded618",
    "code": "PAI-B6D2A21C",
    "force": "Staffordshire Police",
    "country": "United Kingdom",
    "country_code": "uk",
    "is_country": true,
    "region": "Staffordshire",
    "technology": "AI Emergency and Non-Emergency Call Triage",
    "technology_slug": "ai-emergency-call-triage",
    "vendor": "Salesforce (platform)",
    "vendor_slug": "",
    "programme": "",
    "status": "proposed",
    "stage": "horizon",
    "evidence": "journalism",
    "evidence_is_claim": false,
    "since": "2026",
    "legal_basis": "",
    "oversight": "",
    "notes": "A report to the Police and Crime public performance meeting on 14 May 2026 said the force was \"in the process of onboarding\" Salesforce LiveChat with the agentic AI assistant \"Bobbi\" for its contact centre. Recorded as proposed until a source confirms it is live.",
    "source": "A Little Bit of Stone, 19 May 2026",
    "source_url": "https://alittlebitofstone.com/staffordshire-police-to-use-ai-in-contact-centre/",
    "last_checked": "2026-10-31",
    "record_url": "https://www.policeainews.com/tracker/record/b6d2a21c-3609-4d98-8041-b289f5ded618"
  },
  "licence": "https://www.policeainews.com/data#licence"
}