{
  "record": {
    "id": "cc45ac48-5fb5-49a1-9b17-5fbb0267f510",
    "code": "PAI-CC45AC48",
    "force": "Home Office",
    "country": "United Kingdom",
    "country_code": "uk",
    "is_country": true,
    "region": "England and Wales",
    "technology": "AI 101 call routing and triage",
    "technology_slug": "ai-emergency-call-triage",
    "vendor": "Home Office and NPCC with Vodafone Business",
    "vendor_slug": "",
    "programme": "AI 101 call routing (Home Office and NPCC)",
    "status": "trial",
    "stage": "in-use",
    "evidence": "official",
    "evidence_is_claim": false,
    "since": "2026",
    "legal_basis": "None stated",
    "oversight": "None stated",
    "notes": "Takes the caller's stated reason for calling 101, matches it with an AI model to a set of likely reasons, tells the caller how it understood them so they can accept or reject that reading, asks extra safeguarding questions for broad categories, and redirects non-police matters such as damage-only road traffic incidents, fly-tipping and noise complaints to councils, NHS 111 or the power-cut line before the caller joins a queue.\n\nIf the model is in any doubt the call goes straight to police, and callers can always ask for a human handler. Use varies by force depending on existing telephone menus. A related programme covering AI transcription of 999 and 101 calls and linking of crime reports is backed by 16.5 million pounds.\n\nThe government has stated it does not support police use of AI to answer 999 calls.\n\nRecorded for the Home Office, which runs the programme with the National Police Chiefs' Council. The Home Office does not name the 15 pilot forces. South Yorkshire Police, named by ITV News as using the system from 18 August 2026, now has its own record.",
    "source": "GOV.UK, Home Office",
    "source_url": "https://www.gov.uk/government/news/ai-to-slash-101-wait-times-and-free-vital-police-time",
    "last_checked": "2026-10-31",
    "record_url": "https://www.policeainews.com/tracker/record/cc45ac48-5fb5-49a1-9b17-5fbb0267f510"
  },
  "licence": "https://www.policeainews.com/data#licence"
}