{
  "record": {
    "id": "d133d798-973d-4b17-a104-c2b2195411d0",
    "code": "PAI-D133D798",
    "force": "West Yorkshire Police",
    "country": "United Kingdom",
    "country_code": "uk",
    "is_country": true,
    "region": "West Yorkshire",
    "technology": "Post Call Analysis",
    "technology_slug": "ai-call-content-analysis",
    "vendor": "Built in-house with the NPCC Digital Public Contact programme",
    "vendor_slug": "",
    "programme": "",
    "status": "operational",
    "stage": "in-use",
    "evidence": "official",
    "evidence_is_claim": false,
    "since": "2026",
    "legal_basis": "None stated",
    "oversight": "HMICFRS PEEL inspection regime referenced as context; no dedicated oversight body named",
    "notes": "The first force in England and Wales to put the capability live, announced in March 2026. Records and transcribes control room calls inside a police-controlled environment, then auto-summarises and categorises them by topic, analyses repeat-caller patterns rather than raw call counts, identifies indicators of vulnerability not captured in operator notes, and checks whether crime prevention and forensic preservation advice was given. Outputs come with plain-language explanations and operational decision-making remains with trained staff.\n\nDuring pilot testing the force reported the system identified 21 percent more calls containing indicators of hidden vulnerability than its previous process. That is a force-reported pilot figure, not an independently replicated result.\n\nThis finding was independently surfaced by two separate research passes, which is part of why it is recorded here rather than held.",
    "source": "National Police Chiefs' Council",
    "source_url": "https://news.npcc.police.uk/releases/ai-to-unlock-intelligence-from-control-room-calls",
    "last_checked": "2026-08-20",
    "record_url": "https://www.policeainews.com/tracker/record/d133d798-973d-4b17-a104-c2b2195411d0"
  },
  "licence": "https://www.policeainews.com/data#licence"
}