Toronto Police Service

Toronto Police Service uses NEC's NeoFace Reveal to compare an image obtained during a criminal investigation against lawfully obtained booking photographs. Candidate images are reviewed by a trained facial recognition analyst before being supplied to investigators for further review.

This entry was previously classified on this tracker as live facial recognition. That was wrong, and the correction matters beyond this single entry: retrospective image-to-mugshot searching and live scanning of passers-by are different technologies with different legal and civil liberties profiles, and conflating them inflates the apparent scale of live facial recognition deployment.

The force's own published AI inventory identifies NeoFace Reveal as a high-risk AI technology, and Toronto operates an AI governance framework through the Toronto Police Services Board.

Update, November 2026. The Toronto Police Service's own AI page lists NeoFace Reveal (NEC) as a high-risk technology that compares a suspect image from a criminal occurrence with lawfully obtained booking photographs, with a trained Facial Recognition Analyst reviewing any potential matches before investigators see them; the inventory was published at the Board meeting of 11 January 2024 under the Board's AI policy approved on 28 February 2022. CP24 reported in May 2019, citing a Board report, that the service bought the system from NEC America for $452,000 and had had access to it since March 2018, so the earlier start year of 2019 is corrected. The service issued a request for proposals in December 2024 to upgrade the system, closing on 14 February 2025; no award was found in the sources read, so the record stays on the NEC system.