United Kingdom, West Yorkshire
West Yorkshire Police
Post Call Analysis, supplied by Built in-house with the NPCC Digital Public Contact programme
OperationalOfficial publicationPAI-D133D798
- Body
- West Yorkshire Police
- Country
- United Kingdom
- Area
- West Yorkshire
- Technology
- Post Call Analysis
- Supplier
- Built in-house with the NPCC Digital Public Contact programme
- Status
- Operational
In routine use by the named body, on the evidence of a public source. - Stage
- In use now
- Since
- 2026
- Legal basis
- None stated
- Oversight
- HMICFRS PEEL inspection regime referenced as context; no dedicated oversight body named
- Evidence
- Official publication
Police force, government department or public body publication - Source
- National Police Chiefs' Council
- Last checked
- Record code
PAI-D133D798
Notes
The first force in England and Wales to put the capability live, announced in March 2026. Records and transcribes control room calls inside a police-controlled environment, then auto-summarises and categorises them by topic, analyses repeat-caller patterns rather than raw call counts, identifies indicators of vulnerability not captured in operator notes, and checks whether crime prevention and forensic preservation advice was given. Outputs come with plain-language explanations and operational decision-making remains with trained staff.
During pilot testing the force reported the system identified 21 percent more calls containing indicators of hidden vulnerability than its previous process. That is a force-reported pilot figure, not an independently replicated result.
This finding was independently surfaced by two separate research passes, which is part of why it is recorded here rather than held.
Other systems used by West Yorkshire Police
| Deployment | Country | Supplier | Since | Status | Checked |
|---|---|---|---|---|---|
| West Yorkshire PoliceLive and Retrospective Facial Recognition | United KingdomForce area | Not specified in source | 2025 | Operational | |
| West Yorkshire PoliceMicrosoft 365 Copilot (generative AI) | United Kingdom | Microsoft | — | Operational |
Post Call Analysis elsewhere in United Kingdom
See them in the tracker| Deployment | Country | Supplier | Since | Status | Checked |
|---|---|---|---|---|---|
| Cheshire ConstabularyAI stalking-behaviour flagging tool | United KingdomCheshire | — | — | In development |