Orleans Parish Communication District

Used for periods when multiple callers report the same incident, such as a road collision. The AI assesses incoming calls and identifies those relating to an incident already known to the emergency communications centre, allowing human call-takers to prioritise calls requiring intervention. Human staff remain responsible for calls needing emergency intervention.

Carbyne and the district describe the technology as having processed more than 3,500 events during a 90-day period and reduced redundant calls by more than 30 percent among the calls it triaged. These are vendor and customer reported figures rather than independently validated efficacy measures.

Axon announced a definitive agreement to acquire Carbyne on 4 November 2025 for $625 million, closing in Q1 2026 per Axon's FY2025 shareholder letter. Axon separately acquired Prepared (see the AI Emergency and Non-Emergency Call Triage entry) in late 2025; the two now anchor a combined product line branded Axon 911. This concentrates a striking share of the US emergency-response AI market in one vendor -- Axon now owns Carbyne, Prepared, Fusus, Draft One and Axon body cameras.

A scope note: this is an emergency communications district handling police, fire and medical calls, rather than a police force. It is included because control rooms and emergency response fall within this site's subject scope.

Update, November 2026. In a statement posted on 8 August 2026, after widely repeated reports that AI was "answering" New Orleans 911 calls, the district says it uses an AI triage tool for "a very narrow category of incoming 911 calls involving auto crashes", only when all call-takers are busy and the caller is within a 200-metre radius of an already-reported crash; the default is to send the call to a human if it does not meet that use case, and it has "not used it for any other category of 911 calls". The statement does not name the vendor and says the tool has been in use "for the past two years"; the district announced on 20 June 2023 that it would be the first to implement Carbyne's call triage technology, planned for the fourth quarter of 2023. Fox 8 (WVUE) reported on 16 July 2026 that the programme rolled out in 2023 after workers fed it three months of actual 911 calls, and quoted the executive director, Karl Fasold, as saying "We listened to 100% of the calls for the first three months"; it put the cost of the contract that includes the triage system at roughly $600,000 a year. The start year is therefore corrected from 2025 to 2023; the district's own phrase ("the past two years") is consistent with use from 2024 at the latest.