Colorado Springs police now using AI to answer non-emergency calls
Also reported by gazette.com, MSN
United States, Colorado
Colorado Springs Police Department
AI Emergency and Non-Emergency Call Triage, supplied by Axon (Prepared)
OperationalJournalismPAI-AC7445CA
- Body
- Colorado Springs Police Department
- Country
- United States
- Area
- Colorado
- Technology
- AI Emergency and Non-Emergency Call Triage
- Supplier
- Axon (Prepared)
- Status
- Operational
In routine use by the named body, on the evidence of a public source. - Stage
- In use now
- Since
- September 2026
- Legal basis
- Not stated in the source
- Oversight
- Not stated in the source
- Evidence
- Journalism
Named reporting by a reputable outlet - Source
- Colorado Politics, 23 September 2026
- Last checked
- Record code
PAI-AC7445CA
Notes
An AI agent began answering the department's non-emergency line in September 2026 after testing that began in April 2026.
Update, November 2026. Colorado Politics reported on 23 September 2026 that the supplier is "Prepared AI by Axon", at $170,000 a year, and that the assistant, named S.A.R.A.H. (Service Assessment and Response Assistance Helper), began answering all non-emergency calls to the communications centre on the Tuesday before publication (22 September 2026 by inference). The article says there were four beta tests in which roughly half of non-emergency calls were completed without a human dispatcher, that callers can ask for a human, and Deputy Chief John Koch is quoted as saying a human will be involved in all processes and reviews each AI-handled call.
AI Emergency and Non-Emergency Call Triage elsewhere in United States
See them in the tracker| Deployment | Country | Supplier | Since | Status | Checked |
|---|---|---|---|---|---|
| Orleans Parish Communication DistrictAI emergency call triage | United StatesNew Orleans, Louisiana | Carbyne (acquired by Axon, closed Q1 2026) | 2023 | Operational | |
| Seattle Fire DepartmentAI emergency medical call analysis | United StatesSeattle, Washington | Corti (Denmark) | 2023 | Operational | |
| Fort Worth Police DepartmentAI Emergency and Non-Emergency Call Triage | United StatesTexas | Axon (Prepared) | 2026 | Operational | |
| Antioch Police DepartmentAI Emergency and Non-Emergency Call Triage | United StatesCalifornia | Axon (Prepared) | 2026 | Proposed | |
| Boulder Police and Fire CommunicationsAI Emergency and Non-Emergency Call Triage | United StatesColorado | Axon (reported by the Daily Camera, 7 October 2026; the city page does not name the supplier) | 2026 | Trial | |
| Norfolk Police Department (Virginia)AI Emergency and Non-Emergency Call Triage | United StatesVirginia | Amazon (named as the technology provider by WTKR; product not named) | 2026 | Operational | |
| Santa Maria Police DepartmentAI Emergency and Non-Emergency Call Triage | United StatesCalifornia | Hyper (Motorola Solutions) | 2026 | Operational | |
| Lompoc Police DepartmentAI Emergency and Non-Emergency Call Triage | United StatesCalifornia | Hyper (Motorola Solutions) | 2026 | Operational |