United States, Colorado
Boulder Police and Fire Communications
AI Emergency and Non-Emergency Call Triage, supplied by Axon (reported by the Daily Camera, 7 October 2026; the city page does not name the supplier)
TrialOfficial publicationPAI-3FF6CAC1
- Body
- Boulder Police and Fire Communications
- Country
- United States
- Area
- Colorado
- Technology
- AI Emergency and Non-Emergency Call Triage
- Supplier
- Axon (reported by the Daily Camera, 7 October 2026; the city page does not name the supplier)
- Programme
- ANET (Automated Non-Emergency Triage)
- Status
- Trial
Being tested in live conditions under a time-limited pilot or trial. - Stage
- In use now
- Since
- October 2026
- Legal basis
- Not stated in the source
- Oversight
- Not stated in the source
- Evidence
- Official publication
Police force, government department or public body publication - Source
- City of Boulder, Non-Emergency Line AI Assistant
- Last checked
- Record code
PAI-3FF6CAC1
Notes
Soft launch at the end of October 2026 on the police and fire non-emergency line, running for a few hours at a time several times a week. It answers questions, creates requests for staff review or transfers to a dispatcher, and transfers emergencies at once; it does not answer 911. The city page does not name the supplier (trade reporting says Axon).
Update, November 2026. The Daily Camera, republished by Officer.com on 7 October 2026, reports that the assistant is an Axon product, is limited to non-emergency calls (examples given include abandoned vehicles, noise, lost property and parking), works in English and Spanish, lets callers ask for a human at any time, and that non-emergency call data will not be used to train the AI. It describes the end-of-October start as following weeks of phased testing, with no end date given.
AI Emergency and Non-Emergency Call Triage elsewhere in United States
See them in the tracker| Deployment | Country | Supplier | Since | Status | Checked |
|---|---|---|---|---|---|
| Orleans Parish Communication DistrictAI emergency call triage | United StatesNew Orleans, Louisiana | Carbyne (acquired by Axon, closed Q1 2026) | 2023 | Operational | |
| Seattle Fire DepartmentAI emergency medical call analysis | United StatesSeattle, Washington | Corti (Denmark) | 2023 | Operational | |
| Fort Worth Police DepartmentAI Emergency and Non-Emergency Call Triage | United StatesTexas | Axon (Prepared) | 2026 | Operational | |
| Antioch Police DepartmentAI Emergency and Non-Emergency Call Triage | United StatesCalifornia | Axon (Prepared) | 2026 | Proposed | |
| Colorado Springs Police DepartmentAI Emergency and Non-Emergency Call Triage | United StatesColorado | Axon (Prepared) | 2026 | Operational | |
| Norfolk Police Department (Virginia)AI Emergency and Non-Emergency Call Triage | United StatesVirginia | Amazon (named as the technology provider by WTKR; product not named) | 2026 | Operational | |
| Santa Maria Police DepartmentAI Emergency and Non-Emergency Call Triage | United StatesCalifornia | Hyper (Motorola Solutions) | 2026 | Operational | |
| Lompoc Police DepartmentAI Emergency and Non-Emergency Call Triage | United StatesCalifornia | Hyper (Motorola Solutions) | 2026 | Operational |