United States, California

Santa Maria Police Department

AI Emergency and Non-Emergency Call Triage, supplied by Hyper (Motorola Solutions)

OperationalJournalismPAI-A57066F5

Body
Santa Maria Police Department
Country
United States
Area
California
Technology
AI Emergency and Non-Emergency Call Triage
Supplier
Hyper (Motorola Solutions)
Status
Operational
In routine use by the named body, on the evidence of a public source.
Stage
In use now
Since
October 2026
Legal basis
Not stated in the source
Oversight
Not stated in the source
Evidence
Journalism
Named reporting by a reputable outlet
Source
Santa Maria Sun, 20 August 2026
Last checked
Record code
PAI-A57066F5

Notes

The city council approved Hyper, an AI responder for the non-emergency line in 18 or more languages, on 4 August 2026 at about $305,000 over three years. It transfers distressed callers to a dispatcher. The first phase was reported launched in late October 2026.

AI Emergency and Non-Emergency Call Triage elsewhere in United States

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AI Emergency and Non-Emergency Call Triage elsewhere in United States
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Norfolk Police Department (Virginia)AI Emergency and Non-Emergency Call Triage United StatesVirginia Amazon (named as the technology provider by WTKR; product not named) 2026 Operational
Lompoc Police DepartmentAI Emergency and Non-Emergency Call Triage United StatesCalifornia Hyper (Motorola Solutions) 2026 Operational

Coverage that mentions this deployment