This category is growing quickly and is among the least visible forms of AI in the emergency services, because it operates before any officer is dispatched.

The Orleans Parish Communication District in New Orleans uses Carbyne's AI call triage for periods when multiple callers report the same incident, such as a road collision. The AI assesses incoming calls and identifies those relating to an incident already known to the communications centre, letting human call-takers prioritise calls needing intervention. Carbyne and the district describe the system as having processed more than 3,500 events in a 90-day period and reduced redundant calls by more than 30 percent among those it triaged; these are vendor and customer reported figures rather than independently validated efficacy.

Seattle Fire Department has used Corti, from the Danish company of the same name, to analyse emergency medical calls since December 2023. It analyses calls in real time, prompting dispatchers and assisting decisions about whether particular callers should be routed to a nurse-staffed service rather than receive an immediate ambulance. This is a more consequential use than transcription, because the output influences response prioritisation. Reporting has questioned the absence of public disclosure and review under Seattle's surveillance technology framework.

In England and Wales, the Home Office and National Police Chiefs' Council have piloted an AI system for the 101 non-emergency line with Vodafone Business across 15 forces. It takes the caller's stated reason for calling, matches it to a set of likely reasons, tells the caller how it understood them and requires acceptance or rejection, asks safeguarding questions for broad categories, and redirects non-police matters such as damage-only road traffic incidents, fly-tipping and noise complaints to councils, NHS 111 or the power-cut line before the caller joins a queue. If the model is in any doubt the call goes to police, and callers can always ask for a human. The government has stated it does not support police use of AI to answer 999 calls.

Worth noting for scope: the New Orleans and Seattle deployments are emergency-service rather than strictly police systems, handling police, fire and medical calls through shared infrastructure.