United Kingdom, South Yorkshire
South Yorkshire Police
AI Emergency and Non-Emergency Call Triage, supplied by Home Office and NPCC, with Vodafone Business
OperationalJournalismPAI-2F5B2228
- Body
- South Yorkshire Police
- Country
- United Kingdom
- Area
- South Yorkshire
- Technology
- AI Emergency and Non-Emergency Call Triage
- Supplier
- Home Office and NPCC, with Vodafone Business
- Programme
- AI 101 call routing (Home Office and NPCC)
- Status
- Operational
In routine use by the named body, on the evidence of a public source. - Stage
- In use now
- Since
- August 2026
- Legal basis
- Not stated in the source
- Oversight
- Not stated in the source
- Evidence
- Journalism
Named reporting by a reputable outlet - Source
- ITV News Calendar, 18 August 2026
- Last checked
- Record code
PAI-2F5B2228
Notes
Began using the national AI 101 call-routing system from 10am on 18 August 2026. The system matches a caller's stated reason to likely reasons and redirects non-police matters before the caller joins a queue; callers can always ask for a person.
Other bodies in AI 101 call routing (Home Office and NPCC)
All records in this programme| Deployment | Country | Supplier | Since | Status | Checked |
|---|---|---|---|---|---|
| Home OfficeAI 101 call routing and triage | United KingdomEngland and Wales | Home Office and NPCC with Vodafone Business | 2026 | Trial | |
| Cumbria ConstabularyAI 101 call routing | United KingdomCumbria | Home Office and NPCC, with Vodafone Business | 2026 | Operational |
AI Emergency and Non-Emergency Call Triage elsewhere in United Kingdom
See them in the tracker| Deployment | Country | Supplier | Since | Status | Checked |
|---|---|---|---|---|---|
| Thames Valley PoliceAI Emergency and Non-Emergency Call Triage | United KingdomThames Valley | Salesforce (Agentforce 360 platform), according to Salesforce | 2025 | Operational | |
| Hampshire and Isle of Wight ConstabularyAI Emergency and Non-Emergency Call Triage | United KingdomHampshire and Isle of Wight | Salesforce (Agentforce 360 platform), according to Salesforce | 2025 | Operational | |
| Staffordshire PoliceAI Emergency and Non-Emergency Call Triage | United KingdomStaffordshire | Salesforce (platform) | 2026 | Proposed | |
| Humberside PoliceBobbi AI virtual assistant | United KingdomHumberside | Salesforce (Agentforce platform) | 2025 | Trial | |
| Cambridgeshire ConstabularyCitizen Assist AI online crime reporting | United KingdomCambridgeshire | — | 2026 | Trial |