United Kingdom, Staffordshire
Staffordshire Police
AI Emergency and Non-Emergency Call Triage, supplied by Salesforce (platform)
ProposedJournalismPAI-B6D2A21C
- Body
- Staffordshire Police
- Country
- United Kingdom
- Area
- Staffordshire
- Technology
- AI Emergency and Non-Emergency Call Triage
- Supplier
- Salesforce (platform)
- Status
- Proposed
Planned by a named body: a procurement, approved budget, announced pilot or consultation. Not yet in use. - Stage
- On the horizon
- Since
- 2026
- Legal basis
- Not stated in the source
- Oversight
- Not stated in the source
- Evidence
- Journalism
Named reporting by a reputable outlet - Source
- A Little Bit of Stone, 19 May 2026
- Last checked
- Record code
PAI-B6D2A21C
Notes
A report to the Police and Crime public performance meeting on 14 May 2026 said the force was "in the process of onboarding" Salesforce LiveChat with the agentic AI assistant "Bobbi" for its contact centre. Recorded as proposed until a source confirms it is live.
AI Emergency and Non-Emergency Call Triage elsewhere in United Kingdom
See them in the tracker| Deployment | Country | Supplier | Since | Status | Checked |
|---|---|---|---|---|---|
| Home OfficeAI 101 call routing and triage | United KingdomEngland and Wales | Home Office and NPCC with Vodafone Business | 2026 | Trial | |
| South Yorkshire PoliceAI Emergency and Non-Emergency Call Triage | United KingdomSouth Yorkshire | Home Office and NPCC, with Vodafone Business | 2026 | Operational | |
| Thames Valley PoliceAI Emergency and Non-Emergency Call Triage | United KingdomThames Valley | Salesforce (Agentforce 360 platform), according to Salesforce | 2025 | Operational | |
| Hampshire and Isle of Wight ConstabularyAI Emergency and Non-Emergency Call Triage | United KingdomHampshire and Isle of Wight | Salesforce (Agentforce 360 platform), according to Salesforce | 2025 | Operational | |
| Cumbria ConstabularyAI 101 call routing | United KingdomCumbria | Home Office and NPCC, with Vodafone Business | 2026 | Operational | |
| Humberside PoliceBobbi AI virtual assistant | United KingdomHumberside | Salesforce (Agentforce platform) | 2025 | Trial | |
| Cambridgeshire ConstabularyCitizen Assist AI online crime reporting | United KingdomCambridgeshire | — | 2026 | Trial |