United Kingdom, Cumbria
Cumbria Constabulary
AI 101 call routing, supplied by Home Office and NPCC, with Vodafone Business
OperationalOfficial publicationPAI-39275D24
- Body
- Cumbria Constabulary
- Country
- United Kingdom
- Area
- Cumbria
- Technology
- AI 101 call routing
- Supplier
- Home Office and NPCC, with Vodafone Business
- Programme
- AI 101 call routing (Home Office and NPCC)
- Status
- Operational
In routine use by the named body, on the evidence of a public source. - Stage
- In use now
- Since
- August 2026
- Legal basis
- Not stated in the source
- Oversight
- Not stated in the source
- Evidence
- Official publication
Police force, government department or public body publication - Source
- Cumbria Constabulary news release, 18 August 2026
- Last checked
- Record code
PAI-39275D24
Notes
Cumbria Constabulary says it is using a new national 'AI-powered' call routing system for its non-emergency 101 line, 'introduced today (18 August)'; the page gives no year, and the Home Office announcement of the national system is dated 18 August 2026. The system identifies calls meant for other organisations, such as councils or the NHS, and redirects them before callers join a police queue; callers can confirm or reject how the system has understood their reason for calling, and uncertain calls go straight to police. Superintendent Graham Hawley is quoted: 'If there is any uncertainty about the nature of a call, it will be directed straight through to the police.' The force refers to pilots across 15 forces and says the pilot was successful. The Police, Fire and Crime Commissioner, David Allen, says that Cumbria received 118,870 calls to 101 between 1 April 2025 and 31 March 2026, about 325 a day. The page describes the system as developed through the Home Office, the National Police Chiefs' Council and Vodafone, with 1.4 million pounds of government investment.
Other systems used by Cumbria Constabulary
| Deployment | Country | Supplier | Since | Status | Checked |
|---|---|---|---|---|---|
| Cumbria ConstabularyRetrospective facial recognition (Police National Database search) | United KingdomCumbria | — | — | Operational |
Other bodies in AI 101 call routing (Home Office and NPCC)
All records in this programme| Deployment | Country | Supplier | Since | Status | Checked |
|---|---|---|---|---|---|
| Home OfficeAI 101 call routing and triage | United KingdomEngland and Wales | Home Office and NPCC with Vodafone Business | 2026 | Trial | |
| South Yorkshire PoliceAI Emergency and Non-Emergency Call Triage | United KingdomSouth Yorkshire | Home Office and NPCC, with Vodafone Business | 2026 | Operational |
AI 101 call routing elsewhere in United Kingdom
See them in the tracker| Deployment | Country | Supplier | Since | Status | Checked |
|---|---|---|---|---|---|
| Thames Valley PoliceAI Emergency and Non-Emergency Call Triage | United KingdomThames Valley | Salesforce (Agentforce 360 platform), according to Salesforce | 2025 | Operational | |
| Hampshire and Isle of Wight ConstabularyAI Emergency and Non-Emergency Call Triage | United KingdomHampshire and Isle of Wight | Salesforce (Agentforce 360 platform), according to Salesforce | 2025 | Operational | |
| Staffordshire PoliceAI Emergency and Non-Emergency Call Triage | United KingdomStaffordshire | Salesforce (platform) | 2026 | Proposed | |
| Humberside PoliceBobbi AI virtual assistant | United KingdomHumberside | Salesforce (Agentforce platform) | 2025 | Trial | |
| Cambridgeshire ConstabularyCitizen Assist AI online crime reporting | United KingdomCambridgeshire | — | 2026 | Trial |