United Kingdom, Nottinghamshire
Nottinghamshire Police
AI 101 call routing (pilot), supplied by Home Office and NPCC, with Vodafone Business
TrialJournalismPAI-36090BEA
- Body
- Nottinghamshire Police
- Country
- United Kingdom
- Area
- Nottinghamshire
- Technology
- AI 101 call routing (pilot)
- Supplier
- Home Office and NPCC, with Vodafone Business
- Programme
- AI 101 call routing (Home Office and NPCC)
- Status
- Trial
Being tested in live conditions under a time-limited pilot or trial. - Stage
- In use now
- Since
- Not known
- Legal basis
- Not stated in the source
- Oversight
- Not stated in the source
- Evidence
- Journalism
Named reporting by a reputable outlet - Source
- Police Professional, 19 August 2026
- Last checked
- Record code
PAI-36090BEA
Notes
Police Professional reported on 19 August 2026 that the AI 101 call-routing system, developed by the Home Office and the National Police Chiefs' Council with Vodafone Business, had been piloted across 15 police forces "including Humberside, Durham, Nottinghamshire, and Hertfordshire". Resultsense, on 18 August 2026, also names Nottinghamshire among forces that trialled the technology. The Home Office announcement of 18 August 2026 says the system was piloted in 15 forces but does not name them, and says use may vary by force depending on the telephone menu services already in place. Neither report gives Nottinghamshire's pilot dates or says whether the force continues to use the system.
Other systems used by Nottinghamshire Police
| Deployment | Country | Supplier | Since | Status | Checked |
|---|---|---|---|---|---|
| Nottinghamshire PoliceCESIUM child exploitation risk identification | United KingdomNottinghamshire | Trilateral Research | 2024 | Trial | |
| Nottinghamshire PoliceLive facial recognition (marked van) | United KingdomNottinghamshire | — | — | Proposed |
Other bodies in AI 101 call routing (Home Office and NPCC)
All records in this programme| Deployment | Country | Supplier | Since | Status | Checked |
|---|---|---|---|---|---|
| Home OfficeAI 101 call routing and triage | United KingdomEngland and Wales | Home Office and NPCC with Vodafone Business | 2026 | Trial | |
| South Yorkshire PoliceAI Emergency and Non-Emergency Call Triage | United KingdomSouth Yorkshire | Home Office and NPCC, with Vodafone Business | 2026 | Operational | |
| Cumbria ConstabularyAI 101 call routing | United KingdomCumbria | Home Office and NPCC, with Vodafone Business | 2026 | Operational |
AI 101 call routing (pilot) elsewhere in United Kingdom
See them in the tracker| Deployment | Country | Supplier | Since | Status | Checked |
|---|---|---|---|---|---|
| Thames Valley PoliceAI Emergency and Non-Emergency Call Triage | United KingdomThames Valley | Salesforce (Agentforce 360 platform), according to Salesforce | 2025 | Operational | |
| Hampshire and Isle of Wight ConstabularyAI Emergency and Non-Emergency Call Triage | United KingdomHampshire and Isle of Wight | Salesforce (Agentforce 360 platform), according to Salesforce | 2025 | Operational | |
| Staffordshire PoliceAI Emergency and Non-Emergency Call Triage | United KingdomStaffordshire | Salesforce (platform) | 2026 | Proposed | |
| Humberside PoliceBobbi AI virtual assistant | United KingdomHumberside | Salesforce (Agentforce platform) | 2025 | Trial | |
| Cambridgeshire ConstabularyCitizen Assist AI online crime reporting | United KingdomCambridgeshire | — | 2026 | Trial | |
| Merseyside PoliceBobbi AI virtual assistant (non-emergency enquiries) | United KingdomMerseyside | — | — | Operational | |
| West Midlands PoliceAndi-Esra AI voice assistant for 101 calls | United KingdomWest Midlands | TTEC Digital and AWS, with West Midlands Police (per Police Science magazine) | 2024 | Operational | |
| South Yorkshire PoliceBobbi AI chatbot (non-emergency enquiries) | United KingdomSouth Yorkshire | — | 2026 | Operational |